Frequently Asked Questions
How long does shipping take?
All items are pre-order and ship within 3-5 weeks of ordering. Once shipped, delivery takes 5-7 business days (US) or 10-14 days (International).
What sizes do you offer?
We offer XS, S, M, L, XL, and XXL for most items. Click 'Size Guide' on any product for detailed measurements.
Can I cancel my pre-order?
Yes! Pre-orders can be cancelled for a full refund any time before shipping. Email rdfmedias@gmail.com with your order number.
What's your return policy?
30-day returns, no questions asked. Free return shipping in the US. See our Returns & Refunds page for full details.
Do you ship internationally?
Yes! We ship worldwide. Free shipping on all orders over $150.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and more through Stripe secure checkout.
Are these official Jerovyn products?
Yes! All RDF MEDIAS products are officially designed and approved by Jerovyn. Each piece is authentic artist merchandise.
Why is it pre-order?
We produce limited quantities to reduce waste and ensure premium quality. Each drop is made-to-order for authenticity.
Can I exchange for a different size?
Absolutely! Size exchanges are 100% free. We'll ship your new size as soon as we receive your return.
How do I track my order?
You'll receive a tracking number via email once your order ships. You can also check your order status by emailing us.
Still have questions?
Our support team is here to help!